Helpful Information

Laboratory times: We can offer daytime and evening appointments to suit your needs, please contact us for more information and to arrange an appointment.

Protecting Personal information:

The General Data Protection Regulation (GDPR) came in to force in May 2018 and has had a significant impact upon the way that personal data is managed; placing legal requirements upon data processors and controllers to manage that information securely, maintain records of the processing that is carried out, and report when breaches of the regulation do occur. This has impacted the way many businesses operate and is not restricted to the healthcare sector.

The GDPR requirements have been implemented within the context of a mature ISO 27001 Information Security Management System – the globally accepted standard by which information is secured.

This ensures that senior management have regular visibility of the threats to the confidentiality, availability and integrity of the information that we process, and are able to steer the efforts of their teams to provide an efficient service that places the confidentiality of our customers and their patients at the heart of everything we do.

Fees for MediLab service:

Fees can be paid directly by patients or by the practice, clinic or requesting organisation. A payment instruction clearly identifying to whom invoices need to be sent must be given with each patient’s request.

Request Forms

To comply with good clinical practice it is important that there is one request form for each patient’s request, and specimens and form are correctly matched, fully labelled, and include three unique patient identifiers and other relevant Information.

• First name, Surname, Date of birth, Hospital/Clinic number, Medical Record Number (MRN)
• Time and Date of collection of samples
• Type of sample
• Relevant clinical information
• Relevant details of medication
• High-risk Samples should be clearly identified on the form and individually packed separately from other samples
• Known cases of Hazard Group 4 pathogens such as Ebola or Viral Haemorrhagic Fever must NOT be sent to the laboratory.

If additional tests are required for a sample already received, please contact the laboratory with your request for specific further analysis. Samples are stored within timeframes according to their discipline. Laboratory staff will advise on the ability to undertake further testing from samples already received in the laboratory.

Test add ons: The majority of samples received in the laboratory are kept for one week. If sample type and volume allow, further testing can be requested by email toinfo@medilab.je

Please specify the test details to be added. If requests for Add ons are made by email, the patient’s details and Laboratory Number need to be referenced.